Frequently Asked Questions:
Our manufacturing plant is located in Brownwood, Texas. We welcome all our customers to come visit our plant. If you’d like a tour, please call our customer service team at 800.346.0515.
We’ll reprint or issue credit on any order that you’re not satisfied with.
Our standard production time is 2-4 business days depending on the product. Most products are shipped within 2 business days.
Yes, for 4 color products only.
All orders can be uploaded through wes-tex.com. We do have large business solutions available outside of wes-tex.com. If you need any help or information, call us at 800.346.0515.
PrintKeeper is an online order management tool for your corporate accounts. We’ll help you get your corporate accounts set up in PrintKeeper and you’ll still maintain control of your accounts. If you’d like a demo of the site, call us at 800.346.0515.
Payment is accepted by credit card at time of order. You will have the option to save your card to use on a regular basis. This information is stored by Authorize.net
You create an account by clicking "My Account / Login" on our homepage and fill out the information requested. Your account will allow you to start ordering immediately.
A bleed occurs when the printed image extends off one or more edges of the card.
Raised printing, flat printing, and/or foil stamping in various pairs and combinations. Some limitations due to stocks and inks will restrict combinations. 4 color is available with foil stamping and/or UV coating.
We do offer art services. Select ‘Hire A Designer’ at time of order or give us a call at 1.800.346.0515
We offer Laser Safe Flat Printing, and/or Foil Stamping.
Yes, all our letterhead and envelope printing processes are safe to print on again with your copier or laser printer.
Yes, we do offer PANTONE® ink matching for most colors except Fluorescent and metallic PANTONE® inks. Please call us if you have a question about color matching.
We accept PDF, EPS and PS files.
300 dpi (dots per inch) is the resolution of the output PDF file.
The correct page size is determined by the product. You can download blank templates in our Download Templates section or under the Templates tab on each product.
We offer UPS and USPS.
Yes. We can drop ship / blind ship a package to your customer. Simply select YES in the Drop Ship option in the pricing calculator then at checkout select an address from your Address Book. The order will now ship with the selected name and address as the return address for the package. There is an additional fee for this service.